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Terms & Conditions

House of Cards' terms and conditions. Please read carefully!

Welcome to House of Cards online store Terms & Conditions. By accessing, using, registering with or ordering from our website you are agreeing to the Terms and Conditions detailed in this document.

All terms and conditions are subject to change without notice.

About Us 

House of Cards online store was created as a reflection of our award-winning stores in order to offer our products to a wider consumer audience. The products we sell on-line are a selection of our best-selling ranges from our stores. The online department is based at our warehouse location, which serves all seven stores.

Our address is:

House of Cards Online Store
Unit 11, Clipstone Industrial Estate
Cherrycourt Way
Leighton Buzzard
Bedfordshire
LU7 4GP

Telephone number: 01525 382100
Fax number: 01525 854422

Our email address is: customerservice@houseofcards.co.uk

 V.A.T Reg. No: 537208155

Registration

You don’t have to register with us to purchase our products. It is possible to shop as normal and checkout as a “guest”.

When you register with us you will be required to give your name, address, phone number and email address. You will be required to create a password.

In registering with us, you will be responsible for your password and registration details. You must not share your registration or password details with anybody.

If you suspect that anyone knows your registration or password details, please contact us immediately and we will assist you.

Any personal information you supply us within the registration process will remain confidential. We abide by the Data Protection Act 1998. Please see the “Privacy & Security Information” section of these terms and conditions for more information on our Privacy policy.

No personal details will ever be passed to a third party. We may however use your details to contact you directly with offers and products you may find useful. Please indicate in the box provided on the registration page if you do not consent with this.

We reserve the right to cancel your registration with us with little or no notice if we discover you have breached any rules outlined in this “Terms & Conditions” document or if you abuse our website or service in any way.

Payment

Buying goods is really simple – just click “Add To Basket” whilst shopping, then “Checkout” when you are ready to pay.

We accept payment in Pounds Sterling only, by credit card and debit card.

We regret that we do not accept payment by American Express or Diners Club card. Payments are accepted through WorldPay only.

Information transmitted on-line using the WorldPay payment system is strongly encrypted using complicated logarithm combinations, so you can rest assured that payments will be made securely. Card details are never stored by House of Cards. Please read the “Your Security” section for more information about WorldPay.

Promotions and Vouchers

From time to time, House of Cards may issue promotional codes and vouchers for use on our website. To redeem these offers, please enter the relevant code when checking out your order. Each code is bound by the specific terms and conditions (including duration of offer) that are issued with it.

The promotional codes that we issue are only for use on our website, not in our stores, unless specifically stated otherwise.

VAT

VAT (at the prevailing rate) is included in the price of our products. Where applicable, details of this can be viewed in “My Basket”.

Confirmation

We will send you an email confirming your order after your payment. We will send a further email to confirm when your goods have been dispatched and when you should receive them.

If, after a period of 24 hours from purchase, you don’t receive these emails, please check your “Spam” filter to see if they have been mistaken as “Junk” mail. If you still haven’t received any emails, please contact us at customerservice@houseofcards.co.uk or by telephone (01525 382100) and we will be glad to check and inform you of the status of your order. 

Your Security

We understand that when shopping on-line your personal and financial security are of paramount importance. We take your security very seriously, which is why we have chosen to use on-line payment processing facilities provided by WorldPay, which is part of The Royal Bank of Scotland Group.

WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and network security are maintained to the highest standards.

The WorldPay processing centre is securely linked to many processing banks worldwide, which handle authorisations on-line and process the transactions in real time. The WorldPay services are certified by Thawte, a public certificate authority. Thawte will only issue Digital Certificates to those servers that meet stringent security requirements.

Shipping & Delivery

When?

We will process your order and post your goods as soon as we can. This will usually be the next working day, but if you get your order in before midday (12:00) on a working day (Monday to Friday) we will endeavour to send out your goods the same day.

Please note that any orders made on a Friday are likely to be sent on the next working day (Monday). We regret that we are unable to post goods on public holidays.

Where?

At the present time we can only ship goods to the UK.

Depending on your order, many of our products could arrive in a in a package that is too large to fit through your letterbox. If you are out when delivery is attempted, the Postman will take the items back to your local Delivery Office, and should leave a "Sorry you were out" card. Please telephone the number on the card and arrange redelivery at a time to suit.

How Much?

All our orders are sent out to UK addresses free of charge!*
*For exempt postcodes, please see below.

We will send goods via Royal Mail Second Class delivery.

If you would like to ensure next day delivery, House of Cards offer a next day delivery service (Monday to Friday), at a cost of £5.99. Please note that orders must be placed before midday 12:00 to ensure that we can organise pickup with our couriers. We will use a courier (DPD) or Royal Mail's special services to fulfill this guarantee.

This service is available to all mainland UK addresses excluding Scottish Highlands. For exempt postcodes see below. If you have ordered Next Day delivery but live in these locations, we will dispatch via Royal Mail first class delivery and we will refund you the difference in postage charged.

Exempt Post Codes: AB,BT,GY,HS,IM,IV,JE,KA,KW,PA,PH,ZE 

Receipt

An invoice will be sent to the purchaser of the goods via email and won’t be sent with the delivery so you need not worry, if your purchase is a gift, about the receiver seeing what you paid for the items!

Terms

We take every care to ensure that goods sent out are in pristine condition and in complete working order. We also strive to pack our goods safely and securely. We take no responsibility for any damages incurred by the delivery service.

House of Cards will, at our discretion, use the next day delivery service should we feel the need to guarantee the delivery of an order of large size and/or high value. Should we use next day delivery when you have only opted for the standard First Class delivery service, we will not charge you any extra.

We will send goods to the address specified by you on our online form. Information supplied to us via our online form will not be altered or corrected should there be any mistakes, so please ensure you enter all information accurately. We take no responsibility for any mistakes made in delivery due to the information you have supplied us with.

House of Cards recommends that you allow three working days for delivery, especially during busy periods such as Christmas.

Returns & Cancellations 

Cancellation

Orders are packaged and dispatched on the same or subsequent day, so should you wish to cancel your order please inform us as soon as possible. You can do this by email: customerservice@houseofcards.co.uk by phoning us: 01525 382100

If your goods have already been dispatched, please return them to us in their original protective packaging as soon as possible. We will refund the cost of all items once we have received the goods.

Distance selling regulations state that if a customer cancels an order, written notice (in our case an email or telephone call is sufficient) must be given to us by seven working days from the day after that on which the customer receives the goods. However, House of Cards kindly request that you let us know of any cancellations as soon as possible.

Returns

If for any reason you are unhappy with the goods* you have received from House of Cards, we will be happy to offer a refund or exchange. This offer is subject to the following conditions:

  • The goods should be returned to us within 28 days of dispatch in their original packaging.
  • The goods are not damaged and are in re-saleable condition.

*We regret that we will not be able to offer an exchange or refund for the following goods: Pierced earrings, toiletries and perishable items, unless they arrive damaged.

Should you be the recipient of our goods as a gift and wish to return them, we will be happy to offer you an online credit voucher equivalent to the product’s value.

To return an item, please send it to the following address quoting your name, address, phone number, email address, order reference number and the reason for returning the goods/claiming a refund/requesting an exchange. 

House of Cards Online Store Refunds
Unit 11, Clipstone Industrial Estate
Cherrycourt Way
Leighton Buzzard
Bedfordshire
LU7 4GP 

On receipt of the goods we will contact you to let you know details of your refund/exchange.

With the exception of faulty items, we are not able to refund return postage costs. If you receive a product that you find to be faulty, please notify us within 48 hours. Follow the usual process for returning goods, as stated above. We will issue you a full refund including the cost of return postage. Should we examine the product and find that it is not faulty, you will not be refunded the cost of return postage. 

Limitation of Liability

We exclude all and any liability and responsibility for any amount or kind of loss or damage due to:

  • Interruption of business such as website down-time or postal strikes
  • Viruses incurred whilst using or through the use of our website
  • Your downloading of material from our website or any websites links to our website
  • Any offence caused by mistakes in your message when sending goods to a third-party recipient
  • Failure of delivery services to deliver your order or damages incurred during delivery 

Complaints

Should you have any complaints, please don’t hesitate to contact us by email: customerservice@houseofcards.co.uk or by phone: 01525 382100.

We will get back to you at the soonest instant and do everything we can to help rectify any problems.

Privacy & Security Information

By giving us your personal information, you agree to us using your personal information in order to operate our website and provide you with our products and services.

Any personal information we receive from you will be used solely for the purpose of operating our website and providing you with our goods and services.

The personal information that you provide will be securely stored within the website. All personal information provided when making payments are encrypted. House of Cards has no access to your payment details, which are processed by WorldPay. In the case of information being provided over the telephone; any information recorded on paper will be shredded at the soonest instant.

We will never give any of your information to a third party organisation unless we are legally required to do so.

We reserve the right to notify you (by email or post) of other products and services we offer or any special offers currently in place.You will be given the opportunity to opt-out at the time of mailing if you do not wish to receive further information notices.

Copyright & Trademark

The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of House of Cards or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with House of Cards.

You may copy, print or download the material on this site for the purpose of sending to individual parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Disclaimers

In these terms and conditions, “we” refers to House of Cards and “you” refers to the customer/consumer/user of House of Cards’ website/on-line store.

House of Cards endeavour to ensure that the information and images on our website are true and correct. Time and care has been taken to provide you with good quality images of our products. We hold no responsibility for slight variations between our images and the actual products.

Some items may vary slightly from the illustrations due to variations between batches of products. We take no responsibility for any such variations but will be glad to offer a refund or exchange if you are not happy with such a product.

We reserve the right to make changes to the material on the website, such as prices, information and images, at any time and without notice.

We reserve the right to temporarily suspend access to our website in the case of maintenance, system failure or reasons beyond our control.

Dimensions are given as an approximate guide. All information given about a product is done so with the intention of providing as much detail as possible about our products. If any of the product information is incorrect or out of date, please inform us and we will rectify it immediately. You will, of course, be entitled to a refund or exchange if you received and are not happy with such a product.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.                 

To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of House of Cards, its directors or employees, House of Cards shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of House of Cards, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of House of Cards under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights